FM Field Manual smhansen.dev

FM 15-01 Chapter 15 · Operations and capacity

SLA and uptime

Availability percentage to allowed downtime and back, composite availability and MTBF/MTTR.

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Availability to downtime

99.9 %3 nines

Year (365.25 d)
8h 45m 57.6s
Quarter (91.31 d)
2h 11m 29.4s
Month, average (30.44 d)
43m 49.8s
Week
10m 4.8s
Day
1m 26.4s

Calendar months

28-day month
40m 19.2s
29-day month
41m 45.6s
30-day month
43m 12s
31-day month
44m 38.4s

A year here is 365.25 days (31,557,600 s), the average including leap years; quarter and average month are a quarter and a twelfth of it. An SLA measured per calendar month allows less downtime in February than in March, so check which the contract uses.

Downtime to availability

Accepts 4h 30m · 52 min · 1.5h · 01:30:00 · a bare number is minutes

Achieved
99.45243 %
Nines
2.26 nines

Composite availability

Tiers in series multiply. Inside a tier, N redundant instances give 1 - (1 - a)N. This assumes independent failures and instant, perfect failover, so real systems do worse.

Component 1
Component 2
Component 3
Load balancer
99.99 %
Web server × 2
99.9975 %
Database
99.95 %
System
99.937506 %
Downtime per year
5h 28m 41.4s

MTBF and MTTR

Availability
99.954359 %
Downtime per year
4h 3.3s

A = MTBF / (MTBF + MTTR). Steady state, averaged over many failures.

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